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Use of Internet-based and digital media continues to increase. In order to retain and enhance their central role as information brokers, public libraries need to keep pace with the rapid development of information and communications technologies and develop short-term solutions.

Public libraries have always been dedicated to education and learning. This function now has to be redefined. Public libraries must provide access to electronic information media and empower citizens to make effective use of this information.

Publications on »New technologies«

  Digitizing cultural resources: a practical guide for public libraries
by Josephine Bryant, Allison Dobbie, Robert Froud
 Full report

Implementing ICT in Public Libraries: Eindhoven, a case study
by Henk Das
 Full report

Future-oriented Internet-based services in public libraries
by Rolf Hapel, Dr. Volker Pirsich, Thierry Giappiconi
 Full report

A knowledge center for the community - a new role for public libraries
by Kay Poustie
 Full report

Co-operation versus competition in the development of e-services in libraries
by Allison Dobbie and Barbara Lison
 Full report

 Learning from others
by June Garcia, Trevor Knight, Sue Sutherland
 Full report

 Evidence based stock management - the testing of a new tool for librarians
by George Kerr


Cultural diversity - how public libraries can serve the diversity in the community
by Deborah Jacobs, Jens Ingemann Larsen, Ton van Vlimmeren
 Full report


Putting the customer first! Managing customer satisfaction
by Dr. Hannelore Vogt
 Full report

Public library reading programs for preschoolers
by Angelina Cabré i Ametllé, Dr. Alwin Müller-Jerina

 Full report

Strategic management for better customer services in public libraries
by Kay Poustie

Gaining and retaining customer loyality
by George Kerr
 Full report

The personalisation challenge in public libraries: perspectives and prospects
by June Garcia and Dr. Christopher Chia
 Full report

Customer self-service in the hybrid library
by Dr. Glen E. Holt, Jens Ingemann Larsen, Ton van Vlimmeren
 Full report
Staffing the hybrid library: innovative strategies in the field of staff development
by Barbara Lison and Inga Lundén

 Full report

Product-orientated management in public libraries
by Dr. Arend Flemming

Management self-assessment
by Maija Berndtson
 Full report

Competencies needed by public library staff
by Josephine Bryant and Kay Poustie
 Full report

Dreaming the future. Some funky ideas on managing tomorrow's libraries
by Maija Berndtson
 Full report

 


 Publications on »Libraries and society«

Public library administrators in the political arena
by June Garcia, Sue Sutherland
  Full report

The public library - idea, cyberplace, physical presence
by Henk Das, Allison Dobbie, Susan Kent, Conny Äng
  Full report

Public library partnerships: mission-driven tools for 21st century success
by Dr. Glen E. Holt
  Full report

E-Government & public libraries: promoting local and national agendas
by Robert Froud, Christine Mackenzie
 Full report

Virtual impact on the physical library: visions for »intelligent change«
by Maija Berndtson, Henk Das and Rolf Hapel
 Full report

 

 

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